Unified Communication
Every Guest Message in One Inbox.
Centralize all your communication from Airbnb, Booking.com, direct bookings, and more, with automated messaging, templates, and real-time syncing built into your PMS.
Centralized Messaging for Property Managers
Responding to guests across multiple channels can quickly become unmanageable. With GuestWisely’s Unified Communication tools, you can handle all messages, automate responses, and maintain brand consistency across platforms, all from one place inside your property management system.
All-in-One Unified Inbox
Manage guest messages from Airbnb, Vrbo, Booking.com, and your website in one consolidated dashboard. No more switching tabs or logging into multiple platforms.
Automated Guest Messaging
Set triggers to send pre-arrival instructions, check-in details, and review requests automatically. Reduce repetitive tasks while improving the guest experience.
Customizable Email Templates
Build branded message templates for inquiries, confirmations, cancellations, and more. Personalize with dynamic tags and send manually or via automation.Â
OTA Sync with Real-Time Messaging
Messages from major OTAs sync in real time, ensuring prompt replies and higher response ratings, directly from your PMS dashboard.
Guest & Booking History Visibility
See full guest profiles, previous stays, and conversation history in every thread. Make communication more personal and informed at every step.
What Makes Us Different?
While other PMS tools rely on basic inboxes or disconnected automations, GuestWisely brings all communication tools into one platform — so your guest experience is smooth, fast, and professional from inquiry to review.
Centralized Communication Hub
Every message, every guest, every channel, all in one place.
Messaging & Automation in One System
Trigger automated messages based on booking status, channel, or property.
OTA-Compatible Messaging
Integrated messaging with Airbnb, Vrbo, and Booking.com — no plug-ins required.
Built for Scale
Manage high volumes of messages across properties without missing a beat.
FAQ
Your most important questions about our Unified Communication features.
Can I respond to Airbnb and Booking.com messages from GuestWisely?
Yes. GuestWisely’s unified inbox syncs with major OTAs in real-time, so you can manage all guest communications in one dashboard.
Can I create automated messaging flows?
Absolutely. You can set up custom triggers to automatically send messages before check-in, after booking, post-checkout, or based on specific guest actions.
Do templates support personalization?
Yes. You can use dynamic fields like guest name, property, arrival date, and more to personalize each message, whether sent manually or automatically.
Will staff have access to messages per property?
Yes. Use team permissions to control who sees and replies to guest messages per property or portfolio — ideal for growing teams.
Keep Every Conversation Organized and On Brand
With GuestWisely’s Unified Communication tools, you respond faster, personalize messaging, and scale guest interactions, all from your PMS inbox.