Review Management
Boost Your Reputation. Automate Your Reviews.
Collect more 5-star reviews with less effort. GuestWisely helps you request, track, and respond to reviews across channels, all within your PMS.
Manage Guest Reviews with Confidence
Online reviews are critical for ranking on OTAs and building trust with future guests. GuestWisely’s Review Management tools help you automate review requests, monitor feedback, and respond professionally, all fully connected to your reservation data and guest communication workflows within your property management system.
Automated Review Requests
Send review request emails automatically after checkout. Personalize content and timing based on the booking source, property, or stay duration.
OTA & Direct Booking Sync
Link your reviews from Airbnb, Vrbo, and other platforms. Keep your reputation consistent and monitor ratings across every listing, from one dashboard.
Review Response Templates
Respond faster with pre-built, editable templates. Maintain brand voice and resolve guest concerns without spending hours on follow-ups.
Guest Feedback Tracking
Track review scores and feedback trends over time. Identify high-performing properties and uncover areas to improve guest experience.
Integrated with Guest CRM & Communication
All review interactions are tied to the guest record. See communication history alongside feedback for better context and resolution.
What Makes Us Different?
Most PMS platforms leave review management to the OTAs. GuestWisely helps you actively manage guest feedback from start to finish, all within your property management workflow.
Post-Stay Automation
Trigger customized review requests automatically after each guest checks out.
Multi-Channel Visibility
Monitor and respond to reviews across OTAs from one central dashboard.
Performance Insights
Use review data to improve operations, service quality, and guest loyalty.
CRM-Connected Feedback
Connect every review to your guest profiles and past messages for personalized follow-up.
FAQ
Your most important questions about our Review Management features.
Can I automate post-stay review requests?
Yes. You can set up rules to send review request emails automatically after checkout, personalized for each guest or channel.
Will it show reviews from OTAs like Airbnb or Vrbo?
Yes. GuestWisely integrates with major OTA platforms and pulls in review data so you can monitor performance in one place.
Can I reply to reviews through GuestWisely?
Currently, you can use templates and respond manually via your OTAs, but we’re building deeper integrations for in-platform replies.
How is this connected to my PMS data?
All reviews are linked to guest CRM records, booking history, and prior messages, giving you the full context to reply and improve service.
Turn Positive Experiences Into 5-Star Reviews
With GuestWisely’s review management tools, you can automate feedback requests, track guest sentiment, and grow your reputation — without extra effort.