Privacy Policy

Effective Date: 15 September 2025

This Privacy Policy applies to GuestWisely Ltd., registered in the United Kingdom.

GuestWisely (“GuestWisely,” “365Villas”, “we,” “us,” or “our”) provides cloud-based property management software solutions to professional short-term rental managers. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

At GuestWisely (also referred to as ” 365Villas“, ‘guestwisely”, “we”, “us”, “our”), we understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

This privacy policy applies to all solutions provided by GuestWisely and 365Villas, including, but not limited to our property management software, channel manager, website solutions, and our GuestWisely and 365Guest apps.

This privacy policy will help you understand how we process any and all data collected by us in relation to your use of our website, and what choices you have.

Our website, https://guestwisely.io is owned and operated by 365villas Limited, a limited liability company incorporated in England with its registered address at 79 College Road, Harrow, Greater London, HA1 1BD UK with company registration number 10871176.

Our data protection officer is Dave Payette who can be contacted by email at: info@365villas.com and telephone:+44 (0) 208 0894 662 or +1 786 372 6700.

This policy outlines how we collect, use, store, and protect your personal data when:

• • You visit our website, our apps or use our platform

  • You sign up for services or request a demo

  • You contact our team for support or inquiries

a. Information You Provide Voluntarily

• • Name, email, phone number, company name

  • Login credentials and billing details

  • Support queries and customer feedback

  • Booking and property information (from your connected listings)

b. Information We Collect Automatically

• • IP address and browser/device info

  • Session duration and pages visited

  • Usage data from our software platform

  • Cookie and tracking data (see Section 8)

c. Data from Integrations
If you connect third-party tools (e.g., Airbnb, Stripe), we may collect relevant property, guest, and booking data through secure APIs, in accordance with those services’ terms and your permissions.

We process your data to:

• • Deliver our services and maintain your account

  • Provide customer support and technical assistance

  • Improve our platform and user experience

  • Send service updates, announcements, or marketing (with consent)

  • Comply with legal and regulatory requirements

We rely on the following lawful bases under the UK GDPR:

• • Consent – For marketing emails or newsletters

  • Contractual necessity – To deliver the software and support

  • Legal obligation – For financial/tax compliance

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.Legitimate interests – For analytics, platform improvements, and security 

We only share your data when necessary and under strict safeguards:

• • Service providers (e.g., hosting, email delivery, payment processors)

  • Integration partners (e.g., Airbnb, Vrbo, Stripe, PriceLabs)

  • Legal or regulatory authorities when required by law

All third parties must agree to strict confidentiality and data protection agreements aligned with UK GDPR standards.

GuestWisely operates globally. Where data is transferred outside the UK (e.g., to the EEA or US), we ensure that appropriate safeguards are in place, such as:

• • Standard Contractual Clauses (SCCs)

  • Adequacy decisions from the UK Government

  • Secure hosting providers and encryption protocols

We use cookies and similar technologies to:

• • Remember your preferences

  • Analyze site usage

  • Improve our services

You can control cookie preferences through your browser or cookie banner. For more details, see our [Cookie Policy].

We retain your personal data only as long as necessary to:

• • Provide the service

  • Meet legal obligations (e.g., accounting records)

  • Resolve disputes and enforce agreements

Inactive customer data may be securely archived or deleted after a set period.

You have the right to:

• • Access your personal data

  • Correct or update inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to certain processing

  • Receive a copy of your data (data portability)

  • Withdraw consent at any time (where applicable)

To exercise your rights, please email: info@guestwisely.io.

We apply industry-standard security measures, including:

• • SSL encryption

  • Role-based access control

  • Regular platform audits

  • Secure UK- or EU-based data hosting

While no system is entirely immune to breaches, we maintain robust procedures for monitoring, detection, and incident response.

GuestWisely does not knowingly collect data from children under 18. If you believe we have collected such data, please contact us for immediate removal.

We may update this policy periodically. When we do, we’ll revise the effective date and notify you of any material changes here.

Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or action taken in reliance on, any information appearing on this website or any other websites to which it may be linked. We make no warranty that this website is free from errors, defects or viruses. We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes will be shown here and we recommend that you check this Policy form time to time.

For questions, concerns, or data access requests:

Data Protection Officer: Dave Payette
365Villas Limited
📧 info@guestwisely.io
🏢 Registered Office: 79 College Road, Harrow, Greater London, HA1 1BD UK